---
id: en/dashboard-reporting/why-cant-i-see-data-in-the-dashboard
title: "Why Can’t I See Data in the Dashboard?"
category: dashboard-reporting
subcategory: troubleshooting
language: en
updated_at: 2025-11-25
url: https://help.bidx.io/en/dashboard-reporting/why-cant-i-see-data-in-the-dashboard/
---
# Why Can’t I See Data in the Dashboard?

## Response

If your dashboard isn’t showing any data, this is usually due to one of the following reasons: No data sources (e.g. Amazon accounts) are connected, there isn’t a dashboard or charts created yet, your subscription is inactive or there are outstanding invoices, data is currently being collected, or a temporary fetching limit is in place. You can check for the issue step by step:

- Are your Amazon connections active? Under **Manage Advertisers**, check which accounts are connected and connect any missing ones if needed. If necessary, click **Reload Amazon Data** to start fetching the data.
- Do you see a message that no dashboards or charts currently exist? If so, use **Create New Dashboard** to set up a new one and then **Add Element** to add the desired charts. You can also use the **Insert Default Data** option for a helpful starting selection.
- Is the Selling Partner API (SP‑API) connected? You can also find this connection under **Manage Advertisers**. If profiles are missing, connect them and reload the data.
- Is your subscription and all invoices up to date? Check under **Subscription Settings**. If there are unpaid or overdue invoices, data and functions may be suspended.
- Do you see messages like "Please wait until all data has been loaded…"? This means new data is being collected or a fetch limit is in place. Wait a bit and try again later.
- Does the dashboard show a note such as "No Subscription Date set. Some charts may not load correctly"? Then the required start date for data display is missing. You can add this under **Account Settings**.
- When you connect a new Amazon account, a message may appear indicating that data is still being collected and merged. In this case, the dashboard can remain empty for 2 to 3 days. This is normal, and data will appear after the waiting period.

## Settings & Options

Via the **User Menu** under **Manage Advertisers**, you can connect, disconnect, and check the status of your Amazon profiles. **Subscription Settings** lets you monitor your current subscription status, invoices, and payments. You can manually fetch data by clicking **Reload Amazon Data** in the navigation.

## Limitations & Special Notes

- After connecting a new Amazon account, it can take 2 to 3 days before all data appears in the dashboard.
- During periods of high load, Amazon may temporarily limit API calls. In this case, just wait and try loading the data again later.

## Tips & Best Practices

- Keep your data connections up to date, and only activate **Reload Amazon Data** when it’s really necessary.