---
id: en/billing-subscription/where-do-i-find-my-invoices
title: "Where Do I Find My Invoices?"
category: billing-subscription
language: en
updated_at: 2025-11-26
url: https://help.bidx.io/en/billing-subscription/where-do-i-find-my-invoices/
---
# Where Do I Find My Invoices?

## Overview

In the **Billing History**, you’ll find all your past payments. The table shows the **Date**, a short **Description**, the **Status**, the **Amount**, and in the last column, a **Invoice** link to download the respective PDF for each transaction.

## Accessing the Function

You can access your invoice overview by going to your **Subscription Settings**. Along with your account information and subscription, you’ll see the **Billing History** section. Here, you’ll find **invoices and receipts for all payments made to your BidX account**. The central table lists all your transactions.

## Step-by-Step Guide

### Step 1: Open Billing Page

Open the **Subscription Settings** page and scroll down to the **Billing History** section.

### Step 2: Overview

The table columns display key information: the **Date** of the transaction, a short **Description**, the **Status** of the invoice, the **Amount**, and a link to the **Invoice**. Each row in the table represents an individual invoice.

The **Status** column shows how far along an invoice is in processing:

- **Processing**: The invoice is being created. The download link is usually not available yet.
- **Draft**: The invoice is not final and is only a preview. Normally, no PDF download is available here either.
- **Cancelled**: The invoice is invalid or has been withdrawn. No payment is required.
- **Uncollectible**: Payment could not be processed, for example due to an issue with your payment method. In this case, check whether you need to update your payment details.
- **Paid**: The payment was successful, and the invoice is available as a PDF.

If there are no invoices yet (because no payments have been made), the table will be empty.

**Note:** If you can't see invoices even though a payment has been made, please contact support.

### Step 3: Download Invoice as PDF

To get an invoice, find the desired row in the table and click the download link in the **Invoice** column. This will directly download the checked or finalized PDF invoice.

If there is no download link in the row, the invoice may still be creating (status **Processing**) or may not be finalized yet (**Draft**). In these cases, please wait a bit or reload the page later.

### Step 4: Show Older Invoices

To view older invoices, you’ll find a **Load More Invoices** button below the table. Clicking this button loads additional invoices in groups of 10. If you have many invoices, you might eventually see the note: *“For older invoices, please contact us.”* This means all available invoices have been loaded, and any further ones can be provided on request.

## Settings & Options

- Besides the main invoice overview, in your account information you'll find a **Change** link under **Payment Method**. Here you can update your payment details, for example if an invoice is marked as **Uncollectible** or if future payments might fail. Changing your payment method helps ensure your transactions continue to be processed smoothly.
- You can also update your invoice data (like billing address) using the **Change** option under **Billing Address**. This ensures that your future invoices are always issued with the correct details.

## Limitations & Special Notes

- PDF invoices are only available once the status is **Paid** or completed. For open or cancelled transactions, no download link is displayed.
- If you can’t find an invoice, please contact support for assistance.

## Tips & Best Practices

- Always check the **Status** of your payment first if the download link is missing or if you have an invoice question.
- Use the **Load More Invoices** feature if you need invoices from older periods.
- Keep your **Payment Method** and **Billing Address** updated to avoid issues with payments or incorrect details on your invoices.