---
id: en/billing-subscription/what-does-account-status-mean
title: "What Does Account Status Mean?"
category: billing-subscription
language: en
updated_at: 2025-11-26
url: https://help.bidx.io/en/billing-subscription/what-does-account-status-mean/
---
# What Does Account Status Mean?

## Answer

The “Account status” shows you the current state of your subscription. Here, you will see different notes such as “Active,” “Payment Pending,” “Payment Failed,” or “Canceled.” If no status ("-") is shown, this means you currently do not have an active subscription.

## Accessing the Function

You can find the “Account status” in the main menu under **Subscription Settings** and then **Account status**.

## Settings & Options

If there are any issues with your subscription, you can often take direct action:

- Using **Change** or **Add** under **Payment Method**, you can add a new payment method or update your current one if you see “Payment Failed.”
- Under **Billing Address**, you can keep your invoice address up to date by clicking **Change** or **Add** as needed.
- Use **Cancel Subscription** to cancel your active subscription.
- With **Reactivate Subscription**, you can restart a canceled subscription if this option is available.

## Limitations & Special Notes

The “Payment Pending” notice updates automatically once your payment has gone through successfully. Please note that this can take a few minutes to update.

## Tips & Best Practices

- If you see **Payment Failed**, first check your details under **Payment Method** and try the payment again.
- Always keep your **Billing Address** up to date to ensure correct invoices.