---
id: en/agency-features/is-it-possible-to-change-the-email-address-of-a-subaccount
title: "Is It Possible to Change the Email Address of a Subaccount?"
category: agency-features
language: en
updated_at: 2025-12-14
url: https://help.bidx.io/en/agency-features/is-it-possible-to-change-the-email-address-of-a-subaccount/
---
# Is It Possible to Change the Email Address of a Subaccount?

## Overview

With **Manage Advertisers**, you centrally organize all subaccounts (advertisers) for your agency. The email address of a subaccount is a key login identifier, but it cannot be edited directly in the list overview. Instead, you must change it in the **Account Settings** of the specific account. As an agency administrator, you can switch to the subaccount using the **Log In** option to make the change there.

## Accessing the Function

To change the email address of a subaccount, you need access to two areas:

- In agency management: **Manage Advertisers**
- In the subaccount itself: **Account Settings** and the section **Personal Settings**

## Step-by-Step Guide

### Step 1: Open “Manage Advertisers”

Navigate to **Manage Advertisers** via the user menu. Here you’ll see a list of all linked accounts and their roles and permissions.

### Step 2: Select Subaccount

Find the subaccount you want in the list. Among other columns, you’ll see **Email Address** and **Connections**, as well as the options **Log In**, **Edit**, and **Delete**.

Use **Log In** to temporarily switch to that subaccount and adjust the settings directly there.

**Edit** is for general editing of the subaccount, but not for changing the email address.

If you do not see the **Log In** option, make sure you have the necessary admin rights.

### Step 3: Open Account Settings

Now, in the subaccount, open **Account Settings** in the user menu. This will take you to the **Personal Settings** page.

### Step 4: Change the Email Address

Enter the new email address under **Account Email Address** and save it using **Update** right below the input field.

## Settings & Options

In subaccount management, you can use **Edit** to change various fields like **Account Type**, **Permission Type**, **Manage Permissions**, or **Share of Voice Credits**. However, the email address cannot be changed here – this is only possible in the **Personal Settings** of the respective subaccount.

## Limitations & Special Notes

- Only administrators have access to **Manage Advertisers** and can use the **Log In** option.
- The email address can only be changed in the account settings of the subaccount, not directly in the overview list.
- The new email address must be different from the current one, correctly formatted, and unique. Email addresses that are already in use cannot be chosen.
- If two-factor authentication by email is enabled, confirmation codes will be sent to the new address after the change.

## Tips & Best Practices

- After you change the email address, test if logging in with the new address works. The **Log In** function is helpful here.
- Make sure the new email address is spelled correctly and, if needed, copy it from a verified source to avoid typos.
- Notify the subaccount owner immediately after the change, as their login address has been updated.