---
id: en/agency-features/can-an-agency-remove-a-clients-access-or-delete-the-subaccount
title: "Can an Agency Remove a Client’s Access or Delete the Subaccount?"
category: agency-features
language: en
updated_at: 2025-12-14
url: https://help.bidx.io/en/agency-features/can-an-agency-remove-a-clients-access-or-delete-the-subaccount/
---
# Can an Agency Remove a Client’s Access or Delete the Subaccount?

## Overview

The overview in "Manage Advertiser" displays all linked client accounts. In this section, you can:

- Remove access permissions. For example, you can specifically revoke an "Account Manager's" access to a particular client.
- Set access rights precisely by adjusting the "Permission Type".
- Delete subaccounts (entire subaccounts) with just a few clicks.

This gives you, as an agency, full control over who can view or edit which areas – ensuring only authorized people have access to your clients.

## Accessing the Function

To access this feature, go to the **User Menu** (top right) and select **Manage Advertiser**.

## Step-by-Step Guide

### Step 1: Find the Account

Open **Manage Advertiser** first. Use the search field to look up email addresses and quickly locate the desired client account. The table displays columns such as **Email Address**, **Account Type**, **Connections**, **Actions**, **Permissions**, and **SoV** (Share of Voice). Client accounts have the **Account Type** set as **Advertiser**.

You need the **Administrator** role to view this page.

### Step 2: Edit Access

To remove a user's or an agency's access to a client, click **Edit** (pencil icon) on the relevant client entry. In the **Edit Advertiser** dialog, you can set:

- Under **Account Type**, choose if the person is an **Administrator**, **Account Manager**, or **Advertiser**:  
  The **Administrator** has full access, including managing all advertisers.  
  An **Account Manager** has access to selected other accounts – you can define this directly. The **Access to These Advertisers** field lets you add or remove specific clients for this manager, granting or restricting rights as needed.  
  An **Advertiser** can only access their own subaccount. Select this if a user should not have access to any other account.
- For **Permission Type** you can pick **Full Access** or **Custom**. The custom option lets you set permissions for **Dashboards**, **Management**, and **Discover** as "Edit", "View", or "No Access" – helping you control client access to each area. Click **Save** to confirm your changes or **Cancel** to discard them.

If you only want to restrict some areas, the **Custom** setting is recommended.

### Step 3: Delete Subaccount

To fully delete a subaccount, click **Delete** (trash icon) for the relevant client in the **Manage Advertiser** section. A confirmation dialog will appear with options **Yes** and **No**, asking if you really want to delete. Once you confirm with **Yes**:

- The user of the subaccount will be deleted.
- If it is the last user, all related Amazon connections and Selling Partner profiles will be removed or deactivated automatically.
- All assigned groups and individual rights will be removed.

**Note:** If the subaccount has multiple users, it will remain active for the others – only the selected user is deleted. A deleted user can later be re-created with the same email and reactivated, as long as there are no conflicts.

### Step 4: Review Your Changes

After making adjustments, it’s recommended to review your settings. Check the **Permissions** and **Connections** columns:

- The **Permissions** column shows which rights have been granted for Dashboard (green = Edit, blue = View, red = No Access).
- The **Connections** column tells you if, for example, an Amazon connection is active or not.

## Settings & Options

- Under **Share of Voice Credits**, you'll see the limit of available requests. In the **Edit Advertiser** dialog, you can set credits individually for each subaccount.

## Limitations & Special Notes

- Only users with the **Administrator** role can access advertiser management. "Account Managers" and "Advertisers" will see: "You do not have access to this feature."
- If all users of a subaccount are deleted, all associated Amazon connections will be removed or deactivated.

## Tips & Best Practices

- Prefer the **Custom** permission setting if you want to restrict just the access, but do not wish to delete the account – this is the safer option.
- Remove client access rights by setting the **Permission Type** to "Custom" and the permission for each account to "No Access".
- Always check the **Permissions** and **Connections** columns after changes to ensure your settings are correct.